Seller Terms & Conditions

General Terms and Conditions for Sellers / Organisers

123event – Ticketing Platform
Version: March 2026

Article 1 – Definitions

For the purposes of these General Terms and Conditions, the following definitions apply: 123event is the online ticketing platform offered via www.123event.eu. Platform is the website, software, applications and systems provided by 123event. Seller / Organiser is the natural person or legal entity that sells tickets. Buyer / User is the person who purchases a ticket. Ticket is the digital proof of admission. Event is any activity for which tickets are sold.

Article 2 – Applicability

These General Terms and Conditions apply to all services provided by 123event to sellers. By using the platform, the seller agrees to these terms. Any deviations must be confirmed in writing by 123event. The seller's own terms do not apply unless expressly agreed in writing.

Article 3 – Registration and Account

To use the platform, the seller must create an account and provide all requested information correctly and completely. The seller guarantees that the information is correct and complete, they are authorised to organise the event, and all legal obligations will be complied with. 123event reserves the right to refuse, block or delete accounts for incorrect information, suspected fraud, or violation of these terms.

Article 4 – Use of the Platform

The platform enables sellers to create events, sell tickets, manage ticket categories, view sales statistics, and manage communication with buyers. 123event acts exclusively as a technology platform and intermediary. The agreement is concluded exclusively between the seller and buyer. 123event is not an event organiser and accepts no responsibility for event organisation or execution.

Article 5 – Seller's Responsibility

The seller is fully responsible for event organisation and execution, event page content, ticket prices, compliance with applicable laws, permits and insurance, and communication with buyers. The seller shall indemnify and hold 123event harmless against all claims made by buyers or third parties arising from the event.

Article 6 – Ticket Sales and Prices

The seller determines ticket prices, ticket categories, and maximum capacity. The seller is responsible for providing correct and transparent pricing information. All prices must be displayed clearly, including any mandatory charges.

Article 7 – Payments and Payouts

Payments for tickets are processed through external payment service providers. 123event may charge service fees, transaction fees or platform fees, which may be automatically deducted from ticket revenues. Payouts are made weekly, based on tickets sold. Final settlement occurs during the first week following the event end, accounting for corrections, refunds or fees. 123event reserves the right to temporarily suspend payouts in case of fraud investigation, disputes or irregularities.

Article 8 – Refunds and Reimbursements

The decision to grant a refund lies entirely with the seller. 123event acts exclusively as a technical platform and is not a party to refund decisions. Refunds may only be processed through 123event platform. The seller acknowledges that original payment processing fees are not refunded by the payment provider and remain payable by the seller. All costs are fully charged to the seller.

For complete terms, please see the full legal document.